Shipping policy
Shipping Policy
We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
Orders are not processed or shipped on weekends or holidays.
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Please note that these are estimated delivery times and may vary depending on your location.
Shipping Costs
- Free shipping is available on all orders within the United States
- International shipping fees may vary and will be calculated at checkout
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery in real time.
Delays
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance processes
- Incorrect shipping information provided by the customer
- Unforeseen circumstances beyond our control
Incorrect Address
If you provide an incorrect or incomplete shipping address, your order may be delayed or returned.
We are not responsible for lost packages due to incorrect addresses.
Lost or Stolen Packages
Once your order has been shipped and handed over to the carrier, we are not responsible for lost or stolen packages.
If your package is marked as delivered but you have not received it, please contact the carrier directly.
Customs, Duties & Taxes
For international orders, additional customs fees, duties, or taxes may apply.
These charges are the responsibility of the customer.
Contact
If you have any questions about your order, please contact us at:
contact@petirobust.com