Refund policy

Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unworn or unused
  • Include all original tags
  • Be in its original packaging

You must also provide a receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at contact@Petirobust.com.

Once your return is approved, we will provide instructions on how and where to send your package.

Important:

  • Items returned without prior authorization will not be accepted
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Return address:
Clovis, NM, United States

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care products (such as grooming or hygiene items)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

If you are unsure whether your item is eligible, please contact us.

Exchanges

We do not offer direct exchanges.

To get a different item, please:

  1. Return the original item
  2. Place a new order once the return is approved

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: up to 10 business days

Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at contact@Petirobust.com.

Legal Compliance (U.S.)

This policy complies with general U.S. consumer protection standards. However:

  • Return shipping is not required to be free unless the product is defective
  • Clear disclosure of return conditions is mandatory (which you now have ✔️)
  • Refund timelines must be reasonable (your 10-day window is good ✔️)